At KM99, we are committed to providing top-quality services and ensuring client satisfaction. However, due to the nature of our offerings, including virtual consultations, training programs, and digital deliverables, the following refund policy applies:
Non-Refundable Services
- Digital and Virtual Services: All services provided by KM99 are non-refundable, as they are tailored, time-sensitive, and often consumed upon delivery.
- Custom Programs: Personalized training sessions, analytics reports, and custom strategies are non-refundable once initiated.
Rescheduling Flexibility
We understand that unforeseen circumstances can arise. As part of our commitment to client satisfaction:
- Clients may reschedule a booked session or consultation at no additional cost if a request is made at least 48 hours in advance.
- Missed sessions without prior notice will not be eligible for rescheduling or refunds.
Quality Assurance
Your success is our priority. If you experience any issues with our services, please contact our support team immediately. We are dedicated to resolving concerns and ensuring that our clients achieve their desired outcomes.
Exceptions
Refunds may be considered in exceptional cases, such as technical issues on our end that result in undelivered services. These cases will be evaluated on a case-by-case basis.
For any inquiries or further clarification regarding our refund policy, please feel free to reach out to our support team. We are here to assist you and ensure a smooth experience with KM99.